Terms & Conditions

By registering with the My Factfind service, you are agreeing to be bound by the following Terms and Conditions.

LEGAL IDENTITY & COPYRIGHT

My Factfind (including the derivatives MyFactfind, My Fact Find & My FactFind) are trading names of Evolving People Ltd.
© Copyright Evolving People Ltd. All rights reserved. Company No. 7810032

AGREEMENT BETWEEN FACTFIND USERS & EVOLVING PEOPLE LTD

This Website is offered as a paid service to you. Your use of this Website and/or your acceptance without modification of the terms, conditions, and notices contained herein constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorised to use this service.

Evolving People Ltd are not responsible or liable, directly or indirectly, for any form of damages whatsoever resulting from the use (or misuse) of information contained in or implied by the information on this site.

LIMITATION OF USE

You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from this Website. This service is intended for use by legitimate companies, who have defined strategies for offering financial advice.

Evolving People Ltd reserves the right to refuse, suspend or close an account. Accounts may be closed or suspended if they are believed to be detrimental to the overall service.

LIMITATION OF LIABILITY

There are no warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose, made with respect to the materials or any information provided herein. Evolving People Ltd shall not be liable for any damages suffered as a result of using, copying, distributing, or downloading the content. In no event will Evolving People Ltd be liable for any indirect, incidental, or consequential damage. By registering you agree not to sue, make a claim or take any legal action whatsoever against Evolving People Ltd.

SECURITY

All data entered into Evolving People Ltd solutions is stored in Europe in accordance with the UK Data Protection Act and the Register of Data Controllers.

  • Security Number: 10972889
  • Registration Number: Z3337450
  • Data Controller Name: EVOLVING PEOPLE LTD

The Data Universal Numbering System, abbreviated as DUNS or D-U-N-S is a system developed and regulated by Dun & Bradstreet (D&B) which assigns a unique numeric identifier to a single business entity.

  • DUNS: 217503199 EVOLVING PEOPLE LTD

This numeric identifier is then referred to as a DUNS number. A D-U-N-S® Number is a unique nine-digit sequence recognized as the universal standard for identifying and keeping track of businesses worldwide.

PROVISION OF THE SERVICE

It is technically impracticable to provide a fault free service and we do not undertake to do so. We will however use our best efforts to procure the repair any reported faults as soon as it reasonably can.

Occasionally we may: (a) change the technical specification of the service; (b) suspend the service for operational reasons such as repair, maintenance or improvement of the service or because of an emergency

Users are responsible for providing suitable computer hardware, software and telecommunications equipment and services necessary to access and use the Service. This Contract does not include the provision of telecommunications services necessary to connect to the Service or to obtain access to the Internet. While we make every effort to support most common browser types and versions, we cannot guarantee that our sites or web applications will render or function as intended in browsers other than the most recent version of Firefox® or Internet Explorer®. While we make every effort to support most operating systems, we cannot guarantee that our sites or web applications will render appropriately or that all website functions will be supported. In addition, we cannot be held responsible for an individual’s PC settings that may cause the site to render inappropriately.

Under no circumstances whatsoever may any registered user share or distribute their user names or passwords to third parties. Any breach of this term will result in the immediate suspension of the account.

PAYMENTS & REFUNDS POLICY

We highly recommend that you view our demo systems prior to placing an order. By doing so, you can make sure that the system meets your expectations and is compatible with your equipment and software. We do not offer refunds for accounts that have been partially used in any way, or users who are experiencing technical difficulties. Users who have been issued with a FREE voucher code, and subsequently wish to cancel their service, are advised to cancel their direct debit at least 5 days before the due date. Because this application is a hosted service, it is not possible to issue retrospective refunds, regardless of usage levels.

Direct Debits are provisioned using GoCardless LTD with a reference prefixed “EPEOPLELTD” and are payable monthly in arrears for each tier. The UK Direct Debit scheme has strict requirements for sending notifications to customers, which means you will be advised in advance of any payment being debited from your account. You will also be notified if your payment tier changes. Direct Debit notifications fall into two categories, which can be sent together: Mandate setup confirmation and Payment notifications (also known as ‘advance notice’).

CONTACTING US

If you have any pre-sales questions or you want to contact us about any of our services, there are a number of ways you can do so. Every contact you make with us, is logged on our system so that we can respond to you in the most appropriate way.

Technical support for My Factfind is provided by Mirata Ltd.

Web: customer.mirata.ltd.uk
Tel: +44 1302 780276 Voice Relay Service (VRS) [Press 2] 
Email: support@mirata.ltd.uk

All voice messages are forwarded immediately to our Support Teams, which means we can get straight back to you. Our response times vary according to the nature of your enquiry, however we aim to respond within at least 24 hours.